We sometimes place small data files called cookies on your device, which enable this website to work properly and remember your preferences. You can delete all cookies already on your device and you can set most browsers to prevent them from being placed, however some functionalities may not work.

Shipping details
Same as Billing
Add/Edit Shipping details
Name SKU Price Quantity Tax Discount Total
 
Product prices result
   
Credit Card Fee (Not tax/GST)  

Selected shipment

No shipment selected

Please select a shipment method

 
Total:
$ 0.00
$ 0.00
Notes and special requests
Terms of Service

Terms of service

DEFGLIS TERMS OF SERVICE - SALES AND REFUND POLICY - LAST UPDATED 09 SEPTEMBER 2015

As we are a charity, the purpose of these sales through the website is primarily to benefit members. These policies may change from time to time and updates will be posted to the website.

DELIVERY POLICY

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 10 working days; however if goods are unavailable delivery will take a little longer (up to two months). Deliveries are only possible to Australia.

DELAYS TO DELIVERY NOVEMBER THROUGH MARCH

During the period November through March each year, we undertake pre-ordering of merchandise for the Mardi Gras fesitval. In most cases, deliveries will be made at the Mardi Gras festival in Sydney, or via post in April. We do not make deliveries via Australia Post over this period except by special arrangement.

If you wish to query a delivery please contact us.

FEES

We charge you fees in order to cover the costs of electronic funds transfer and credit card payments. Fees may vary, and will be disclosed to you at the time of payment method selection.

REFUND POLICY

We aren't a commercial operation so please be aware that we can only offer the refunds under specific circumstances. Please read the following carefully before proceeding with payment.

Merchandise Refunds

All sales are final and we are unable to offer a refund if you change your mind.

We will provide you with a refund of the product cost in the event that a product is defective, however you must send the product back to us to allow us to confirm the defect.

No refund can be provided for shipping costs or credit card processing fees.

If we cannot deliver merchandise in accordance the delivery policy stated above, we will provide you with the option to seek a refund instead of receiving your merchandise.

Events Refunds

If you purchase a ticket during the "Early Bird" period and cancel during the Early Bird period, we are able to offer you a partial refund at the conclusion of the event. Once the Early Bird period has expired, we are only able to offer you a partial refund if we are able to resell your ticket (and after the event has concluded). In most cases the partial refund will be approximately 50% of the sale price.

Not all events have an "Early Bird" period.

If you wish to seek a refund please contact us with the details of your request.

Membership Subscrition Refunds

We do not offer refunds for annual membership subscriptions, so please be sure you have selected the correct plan before payment.

Donation/Crowdfunding Refunds

We do not offer refunds for any donations that you make to DEFGLIS or crowd funding projects that you contribute to. Please be sure you have selected the correct amount before payment.

Fees and Shipping/Delivery Costs

Fees and shipping/delivery costs are not refundable.

2016 05 10 ReflectionsThumb

StoreGraphic2

Latest News

Research Launch: Where are all the LGBTI women at work

The low visibility and engagement of same‑sex attracted women in the workplace has been the subject of extensive research and analysis by PwC and Pride in Diversity, with key findings and...

Read more

'Because of her we can' – NAIDOC Week 2018

This NAIDOC Week, 8-15 July, Defence and DEFGLIS celebrate the history, culture and achievements of Indigenous Australians. The theme – Because of Her We Can – celebrates the invaluable contributions that...

Read more

AVM Tracy Smart recognised as a top LGBTI Australian

Air Vice-Marshal (Dr.) Tracy Smart AM, ADF Surgeon General and Commander of Joint Health Command was named as one of Australia's most outstanding LGBTI Australians. AVM Smart is responsible for the...

Read more

Still Point Turning is a vital affirmation of trans people through the story of Catherine McGregor

“The unifying trans experience is rejection and repudiation.” So says Cate McGregor’s character in the Sydney Theatre Company’s production Still Point Turning: The Catherine McGregor Story. This one line summarises a...

Read more

Experience in management, communication or support?

Become a volunteer