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Store Terms & Conditions and Refund Policy

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SALES AND REFUND POLICY (TERMS OF SERVICE) - UPDATED JAN 2020 

As we are a charity, the purpose of these sales through the website is primarily to benefit members. These policies may change from time to time and updates will be posted to the website.

DELIVERY POLICY

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 10 working days; however if goods are unavailable delivery will take a little longer (up to two months). Deliveries are only possible to Australia.

DELAYS TO DELIVERY NOVEMBER THROUGH MARCH

During the period November through March each year, we undertake pre-ordering of merchandise for the Mardi Gras festival. In most cases, deliveries will be made at the Mardi Gras festival in Sydney, or via post in April. We do not make deliveries via Australia Post over this period except by special arrangement.

If you wish to query a delivery please contact us.

FEES

We charge you fees in order to cover the costs of electronic funds transfer and credit card payments. Fees may vary, and will be disclosed to you at the time of payment method selection.

REFUND POLICY

We aren't a commercial operation so please be aware that we can only offer the refunds under specific circumstances. Please read the following carefully before proceeding with payment.

Merchandise Refunds

All sales are final and we are unable to offer a refund if you change your mind.

We will provide you with a refund of the product cost in the event that a product is defective, however you must send the product back to us to allow us to confirm the defect.

No refund can be provided for shipping costs or credit card processing fees.

If we cannot deliver merchandise in accordance the delivery policy stated above, we will provide you with the option to seek a refund instead of receiving your merchandise.

Event Refunds

For all event ticket cancellations, we will attempt to re-sell your ticket once the event is sold out. If we are able to re-sell your ticket, you will be offered a full refund. If the event does not sell out:

  • For cancellations greater than 30 days before the event date, we are only able to offer you a partial refund after the event has concluded. The partial refund will be 50% of the ticket price.
  • Cancellations within 30 days of the event will not be refunded.

If you wish to seek a refund please contact us with the details of your request.

Membership Subscription Refunds

We do not offer refunds for annual membership subscriptions, so please be sure you have selected the correct plan before payment.

Donation/Crowdfunding Refunds

We do not offer refunds for any donations that you make to DEFGLIS or crowd funding projects that you contribute to. Please be sure you have selected the correct amount before payment.

Fees and Shipping/Delivery Costs

Fees and shipping/delivery costs are not refundable.

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